Horizon Closed Schedule Setup
Gamma - Setting up Closed Schedule on Horizon
there are various places in the system that you are able to Setup Schedules
Step One Find the main number
This is normally your Auto Attendant 

Select CALL GROUPS then AUTO ATTENDANT
Click EDIT on the Auto Attendant you need to change
If you don’t use an Auto Attendant, it may be on a Hunt Group or Call Queue Group
Go to that Group. CALL GROUPS then Hunt Group or Call Queue Group. 
Click EDIT on the Group you need to change.  At the right click on Advanced Settings  
You should have a Schedule already set up for closed hours with a call forward setup
Click on Edit and you will see the schedule settings
Click on the Pencil to Edit 
Remember to set the number or place (i.e. Voicemail or on call mobile) in the Forward To Box
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In this example the company is 
  • OPEN on 24th Dec from 06:000 till 14:30 
  • Closed 25th + 26th Dec 
  • then open as normal 
  • on 31st Dec open from 06:000 till 14:30 
  • and closed New Year’s Day
The Horizon system needs to have Closed Events setup for each part of the day when you need the Closed Times to take effect
Click on EVENTS 
Click ADD
Set Closed on 24th Dec midnight to 6am
select the times etc

Click SAVE then ADD again for the next Event
Set Closed on 24th Dec 14.30 to 23.59
select the times etc

Click SAVE then ADD again for the next Event
Create Closed events for 25th and 26th 
These are ALL DAY Events 
Select ALL DAY EVENT and Pick Date Range

Click SAVE then ADD again for the next Event
Set 31st Dec Closed from midnight to 6am
select the times etc

Click SAVE then ADD again for the next Event
Set Closed on 31st Dec 14.30 to 23.59
select the times etc

Click SAVE then ADD again for the next Event
Finally closed New Year’s Day
An ALL DAY Events 
Select ALL DAY EVENT and Pick Date Range

Click SAVE then ADD again for the next Event
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Gamma - Setting up Closed Schedule on Horizon
That will Repeat Automatically at set intervals
In this example Standard Bank Holidays
Early May Bank Holiday 
First Monday in May
An ALL DAY Event
Select ALL DAY EVENT and Pick Date Range for the first time
then Select This event Recurs Every (in this case 1 yr)
and select On the First Monday of every May

Click SAVE then ADD again for the next Event
Spring Bank Holiday 
Last Monday in May
An ALL DAY Event
Select ALL DAY EVENT and Pick Date Range for the first time
then Select This event Recurs Every (in this case 1 yr)
and select On the Last Monday of every May

Click SAVE then ADD again for the next Event
Summer Bank Holiday 
Last Monday in August
An ALL DAY Event
Select ALL DAY EVENT and Pick Date Range for the first time
then Select This event Recurs Every (in this case 1 yr)
and select On the Last Monday of every August

Click SAVE then ADD again for the next Event
Easter Bank Holiday 
The only exception is Easter 
that will need to be set manually each year 
For Example, Easter2020
Friday 10th April to Monday 13th April Closed


Click SAVE then ADD again for the next Event
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Almost any variations can be set up 
for example Accounts Dept Closed every day between 12 and 2 pm
or have an auto attendant take calls every morning instead of reception.
or amend call routeing for staff training.

for help book a training session 
this can be a basic one hour web training session of an in depth on site training course for your company
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