AKiXi Call and Contact Analytics
GIVE YOUR CONTACT STRATEGY 
THE AKIXI FACTOR 
Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience. We offer various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all sizes  
MONITOR REAL-TIME DATA 
View your call traffic and agent activity with our call and contact analytics software. Respond immediately to real-time data and adjust business resources accordingly. Retrieve missed calls and potential lost revenue, all in real-time, allowing you to boost productivity and improve overall performance of your business. 
SEE WHAT HAPPENS TO CALLS FROM BEGINNING TO END
Our software ensures that every interaction is logged instantly and accurately, allowing you to keep a close eye on the calls received, where they originated from and how long they were on hold. Easily diagnose potential call routing issues and use data to investigate customer engagement complaints.
UNDERSTAND YOUR BUSINESS LIKE NEVER BEFORE 
With Akixi reports, you can see how many enquiries your business is missing. Interval reports show you which days and times you receive the most calls, enabling you to adjust staffing levels if required. Gain access to over 400 statistics for historic and real-time data to help you increase business efficiency, maximise revenue, optimise your workforce and improve customer service.
  • Historic call logging and reporting
  • Cradle-to-grave call visibility
  • Trend analysis by timeframe
  • Scheduled reporting by email
  • Report API
  • Dashboard view
  • Mobile app
  • All Akixi Lite features, plus...
  • Wallboard
  • Real-time call reporting and analytics
  • Abandoned call recovery​
  • Alarms for key performance metrics​
  • Financial statistics
  • Call control
  • List, chart and BLF views
  • All Akixi 1000 features, plus...
  • Analysis by hunt group
  • Agent reporting and control
  • Account / disposition codes
  • All Akixi 2000 features, plus...
  • Omnichannel contact analytics
  • Omnichannel agent analytics
  • Omnichannel Panel application
WHY WORK WITH AKIXI 
If customer contact plays a key role in your business, Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics solutions lead the industry in both innovation and value. Offering an unprecedented insight into how your contact processes are working, Akixi brings a scalable and flexible hosted service to over 4,000 customer sites globally, through a network of 400+ channel partners.

Interested in our services? We’re here to help!

We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help. 
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