AKiXi Training
Training and Customisation
To Get The Best From Any System It Needs To Be Installed And Configured Correctly
To Provide Crucial Information At The Time You Need It Most
Basic Setup or Detailed Configuration: We can provide Akixi Training to assist you in setting up your own system or after a straightforward discussion about what you want we can produce ready made reports and updates as well as live information about your calls and business communications
MONITOR REAL-TIME DATA
View your call traffic and agent activity with our call and contact analytics software. Respond immediately to real-time data and adjust business resources accordingly. Retrieve missed calls and potential lost revenue, all in real-time, allowing you to boost productivity and improve overall performance of your business.
SEE WHAT HAPPENS TO CALLS FROM BEGINNING TO END
Our software ensures that every interaction is logged instantly and accurately, allowing you to keep a close eye on the calls received, where they originated from and how long they were on hold. Easily diagnose potential call routing issues and use data to investigate customer engagement complaints.
UNDERSTAND YOUR BUSINESS LIKE NEVER BEFORE
With Akixi reports, you can see how many enquiries your business is missing. Interval reports show you which days and times you receive the most calls, enabling you to adjust staffing levels if required. Gain access to over 400 statistics for historic and real-time data to help you increase business efficiency, maximise revenue, optimise your workforce and improve customer service.
Interested in our Training services? We’re here to help!
Interested in our Training services? We’re here to help!
At your own premises. Training is normally more in depth as attendees are more likely to interact and ask questions providing a more personal touch.
training on site ideally away from the employees desk it is less likely to be interrupted on a regular basis by day to day jobs that could wait until training was completed.
WHY WORK WITH AKIXI
If customer contact plays a key role in your business, Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics solutions lead the industry in both innovation and value. Offering an unprecedented insight into how your contact processes are working, Akixi brings a scalable and flexible hosted service to over 4,000 customer sites globally, through a network of 400+ channel partners.
